Previous incidents

We are currently experiencing intermittent service disruptions following recent maintenance work. As a result, some requests may return error messages or take longer to process.

Our team is actively investigating and working to resolve the issue as quickly as possible. We apologise for any inconvenience caused and appreciate your patience.

If you are unsure whether an issue you are experiencing is related, please contact us at support@datashake.com and our team will be happy to assist.

All services are back to normal and we have now gone through most of the backlog of requests. If you need any assistance or have any questions, please feel free to reach out to support@datashake.com.

Thanks for your patience.

The team identified and resolved the issues affecting job submissions.

We will continue to monitor the system to ensure stability while working through the backlog of requests.

Processing speeds have returned to normal, and we are now working through the backlog of requests.

Services are operating as normal and most of the backlog has been processed.